Terms of Service for Accordian.ai

Last Updated: 28 September 2023


Welcome to Accordian.ai, a service operated by Accordian Software, Inc. ("we," "us," or "our"). By accessing or using Accordian.ai ("Service"), you ("you," "your," or "user") agree to comply with and be bound by these Terms of Service ("Terms") and acknowledge our privacy policy located at https://accordian.ai/privacy-policy.

These terms apply equally to the services provided under the brand names "Accordian", "KnowledgeBot", and "TeamTrainer", accessible respectively at the domains: accordian.ai, knowledgebot.ai, and teamtrainer.ai. All services are property of Accordian Software, Inc. and rely on the same underlying code base and infrastructure. References to "Accordian.ai" in this document shall be considered interchangeable with any of the three aforementioned services.

Please read these Terms carefully. If you do not agree to these Terms, please do not use the Service.

Acceptance of Privacy Policy

By using the Service, you agree to the terms of our Privacy Policy, which is hereby incorporated into these Terms. Please review our Privacy Policy carefully to understand our practices regarding your data.

User Registration

To use the Service, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process.

Use of the Service

Permitted Use

You agree to use the Service in accordance with all applicable local, state, and federal laws and regulations.

Prohibited Use

You may not:

  • Use the Service for any illegal or unauthorized purpose, including but not limited to copyright infringement.
  • Use the Service to promote or engage in hate speech, harassment, or violence.
  • Intentionally exceed rate limits or degrade the performance, integrity, or availability of the Service.
  • Attempt to circumvent any payment mechanisms within the Service.

Limitation of Liability

To the fullest extent permitted by applicable law, Accordian Software, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use the Service
  • Unauthorized access to your account or data
  • Any unauthorized use of the Service


While we strive to maintain the security of the Service, we cannot guarantee that unauthorized third parties will not gain access to your information. You acknowledge that you provide your information at your own risk.

Usage and Accuracy

While we implement numerous safeguards to ensure the accuracy and appropriateness of information provided by Accordian.ai, there may be instances where the bot produces inaccurate or offensive content.

This applies even when the bot indicates that the information is verified according to one's knowledge base or provided sources. Mitigations that significantly reduce the likelihood of these occurrences, in comparison to most AI chatbots, include a fact-checking algorithm and the delivery of relevant direct quotations provided as citations to bot-generated answers, as well as access to the raw unedited text of the original source. Users are strongly encouraged to consult these sources and read selected quotations and original materials for themselves when confirmation is essential.

Accordian.ai is not responsible for the accuracy of source material that is provided by users into the Knowledge Base for one's organization.

We expressly disclaim any responsibility or liability for the accuracy, reliability, or legality of any information provided by the bot, or for those properties of the source material provided by users of the product.

The Service is not intended to provide medical, legal, or other specialized advice. Users should consult qualified professionals for such advice and should not rely on the bot for critical decision-making in such matters.


We reserve the right to terminate or suspend your account and access to the Service at our sole discretion, without notice, for conduct that violates these Terms or is harmful to us, other users of the Service, or third parties, or for any other reason.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. It is your responsibility to check the Terms periodically for changes. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the province of British Columbia, Canada, without giving effect to its conflict of law rules.


If you have any questions about these Terms, please contact:

Accordian Software, Inc.